TCPA Compliance Policy
Effective Date: October 26, 2026
This TCPA Compliance Policy explains how Treeside Financial a DBA of NEXA Mortgage, LLC (Company NMLS #1660690) handles telephone calls, text messages, automated communications, and consumer communication preferences.
We are committed to respecting consumer communication preferences and complying with applicable requirements of the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, and other relevant federal and state consumer protection laws.
This policy supplements our Privacy Policy, Terms of Use, and other applicable disclosures.
1. Company Identification
Mortgage services advertised through TreesideFinancial.com are offered through Treeside Financial a DBA of NEXA Mortgage, LLC.
- Business Name: Treeside Financial a DBA of NEXA Mortgage, LLC
- Legal Company: NEXA Mortgage, LLC
- Company NMLS ID: 1660690
- Mortgage Loan Originator: James “Jim” Mucci
- Individual NMLS ID: 138693
- Website: https://treesidefinancial.com
2. Consent to Telephone Calls and Text Messages
When you contact Treeside Financial, request mortgage information, schedule an appointment, or submit an inquiry, we may use the contact information you provide to respond to your specific request, subject to applicable law.
Depending on the nature of your inquiry and any consent you provide, communications may include telephone calls, text messages, appointment confirmations, mortgage application updates, and responses to questions about our services.
Where required by law, we will obtain your prior express consent or prior express written consent before sending certain automated or marketing communications.
Providing a telephone number or submitting a general website form does not, by itself, constitute consent to receive automated marketing calls or text messages. Any required marketing consent must be provided through an appropriate disclosure and authorization process.
3. Express Written Consent for Marketing Communications
When you voluntarily provide the required consent through a website form or another authorized process, you may agree to receive marketing communications from Treeside Financial a DBA of NEXA Mortgage, LLC and its authorized representatives.
Depending on the specific consent you provide, these communications may include information about mortgage products, financing options, educational resources, and related services.
Where specifically authorized, communications may use automated dialing technology, prerecorded messages, artificial or AI-generated voice technology, or automated text messaging systems.
Any such consent is limited to the communications and parties identified in the applicable consent disclosure. Providing consent to Treeside Financial does not automatically authorize unrelated third parties to send you marketing communications.
4. No Consent Required to Apply for a Loan
Your agreement to receive marketing calls or text messages is not required as a condition of applying for a mortgage loan, obtaining financing, or purchasing any goods or services.
You may contact Treeside Financial directly to request information, discuss mortgage options, or begin a loan application without consenting to automated marketing communications.
For assistance, contact us at (586) 648-0021 or info@treesidefinancial.com.
5. Types of Communications
Communications from Treeside Financial may include the following categories, subject to applicable legal requirements and your communication preferences:
- Inquiry Responses: Responses to mortgage questions, requests for information, and contact form submissions.
- Appointment Communications: Scheduling confirmations, appointment reminders, and follow-up messages.
- Application Communications: Updates concerning an existing mortgage application, document requests, and loan-processing matters.
- Educational Communications: Information about mortgage readiness, refinancing, home equity, homeownership, and related financial topics.
- Marketing Communications: Promotional messages about mortgage products, financing opportunities, or services, when the required consent or other lawful basis exists.
Marketing consent and service-related communications may be governed by different legal requirements. We respect applicable opt-out requests and communication restrictions for each category.
6. SMS Messaging, Frequency and Carrier Charges
If you enroll in or consent to an applicable text messaging program, the number of messages you receive may vary based on your inquiries, requested services, communication preferences, and mortgage application activity.
Standard message and data rates may apply according to your wireless carrier and service plan.
Mobile carriers are not responsible for delayed or undelivered messages. Text message delivery may be affected by carrier restrictions, device settings, network availability, and other technical conditions.
We do not guarantee the delivery or receipt of every text message.
7. Your Right to Revoke Consent and Opt Out
You have the right to withdraw previously provided consent for marketing communications at any time.
We will honor applicable consent revocation and Do-Not-Call requests in accordance with federal and state law.
Text Message Opt-Out
To stop receiving text messages from an applicable Treeside Financial messaging program, reply STOP to a message from that program.
Other commonly recognized opt-out requests, including CANCEL, END, QUIT, or UNSUBSCRIBE, will also be processed where applicable.
After an opt-out request, you may receive a permitted confirmation message acknowledging your request. No further messages covered by your revocation will be sent unless legally permitted or you subsequently provide new consent.
SMS Assistance
For assistance with an applicable text messaging program, reply HELP or contact Treeside Financial directly using the information provided below.
Telephone Call Opt-Out
To request that marketing telephone calls stop, you may ask a representative to place your telephone number on our internal Do-Not-Call list.
You may also submit your request by calling (586) 648-0021 or emailing info@treesidefinancial.com with the subject line “Do-Not-Call Request.”
Email Opt-Out
You may unsubscribe from marketing emails by using the unsubscribe link included in applicable messages or contacting us directly.
Opting out of marketing communications does not necessarily prevent legally permitted communications necessary to service an existing inquiry, application, or transaction.
8. Do-Not-Call Preferences and Calling Practices
Treeside Financial respects applicable federal and state Do-Not-Call requirements, including restrictions associated with the National Do Not Call Registry.
Marketing telephone calls will be conducted only when permitted by applicable law, including any relevant consent requirements, calling-hour restrictions, and consumer preferences.
We maintain procedures intended to process and honor requests not to receive further marketing communications.
If you believe you have received an unwanted communication from Treeside Financial, please contact us so we can review the matter and update your preferences as appropriate.
9. Accuracy of Contact Information
When providing a telephone number, you should provide accurate contact information and use a number that you own or are authorized to use.
If your telephone number changes, is reassigned, or is no longer associated with you, please notify us so that our records can be updated.
If you believe a telephone number was provided to us without your authorization, please contact us promptly.
10. Authorized Service Providers and Third Parties
Treeside Financial may use authorized technology providers and business service providers to facilitate communications, appointment scheduling, customer service, mortgage processing, and related operations.
Such providers may assist with sending or managing communications on behalf of NEXA Mortgage, LLC, subject to applicable law, contractual obligations, and relevant consumer preferences.
Consent provided to Treeside Financial does not automatically constitute consent to receive independent marketing communications from unrelated third parties.
Where separate third-party marketing consent is required, it must be obtained through an appropriate authorization process.
11. Recordkeeping and Consent Documentation
To support compliance with applicable communication requirements, Treeside Financial and its authorized service providers may maintain records of communication preferences, consent authorizations, opt-out requests, and related interactions.
These records may include information such as the date and method of consent, the applicable disclosure, telephone numbers, communication history, and preference changes.
Personal information is handled in accordance with applicable privacy requirements and our Privacy Policy.
12. Changes to This Policy
We may update this TCPA Compliance Policy periodically to reflect changes in applicable laws, regulatory requirements, communication technology, or business practices.
Any revisions will be published on this page with an updated effective date.
13. Contact Information
For questions about this policy, communication preferences, consent revocation, or Do-Not-Call requests, please contact:
Treeside Financial a DBA of NEXA Mortgage, LLC
Company NMLS #1660690
Equal Housing Lender
Mortgage Loan Originator:
James “Jim” Mucci
NMLS #138693
Treeside Financial Contact:
Phone: (586) 648-0021
Email: info@treesidefinancial.com
Website: https://treesidefinancial.com
Corporate Address:
NEXA Mortgage, LLC
5559 S Sossaman Rd
Building 1, Suite 101
Mesa, AZ 85212
NEXA Mortgage Compliance:
compliance@nexamortgage.com
For additional corporate information, please review the NEXA Mortgage TCPA Compliance Policy.